Privacy Policy

Depending on how you interact with us, we may collect the following categories of information.

We use personal information for legitimate business purposes, including:

• Responding to you

  Answering inquiries, preparing quotations and sending product information or samples.

• Fulfilling orders

  Developing, producing, inspecting and shipping OEM/ODM and wholesale orders.

• Managing relationships

  Account administration, invoicing, support and long-term project coordination.

• Improving our website

  Understanding how visitors use the site so we can improve content, performance and usability.

• Communications

  Sharing new product lines or company news where permitted. You can opt out at any time.

• Legal & security

  Complying with legal obligations, preventing fraud and protecting our systems and rights.

Cookies are small text files stored on your device. We use them to keep the website working, remember preferences and understand how the site is used.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work. Where required by law, we will request your consent before setting non-essential cookies.

We do not sell or rent your personal information. We share it only when necessary and only with the following categories of recipients:

• a

  Service providers

  Website hosting, email, analytics, IT support and customer-communication tools that process data on our behalf under confidentiality obligations.

• b

  Logistics & payment partners

  Freight forwarders, couriers, customs brokers, banks and payment processors needed to deliver and be paid for your order.

• c

  Legal & regulatory authorities

  When required by law, court order or to protect our rights, property, safety or that of others.

• d

  Business transfers

  In connection with a merger, acquisition or sale of assets, subject to continued protection of your information.

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

Cilveo is based in China and serves customers in more than 100 countries. Your information may therefore be transferred to, stored and processed in China and in other countries where we or our service providers operate. Where applicable law requires, we take appropriate safeguards, such as contractual protections, to help ensure your information remains protected.

We keep personal information only as long as necessary for the purposes described in this policy, including to satisfy legal, accounting and reporting requirements. As a general guide:

• Inquiries without an order: retained for a reasonable period to follow up, then deleted or anonymized.
• Customer and order records: retained for the duration of the relationship and as required by tax and commercial regulations.
• Website analytics data: retained in aggregated or anonymized form according to the settings of our analytics tools.

We apply reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or alteration. These include access controls, restricting data access to personnel who need it, and using secure connections (HTTPS) on our website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately.

Depending on where you live and the laws that apply (for example, the GDPR, UK GDPR, CCPA/CPRA or China's PIPL), you may have the following rights regarding your personal information:

• Access

  Request a copy of the personal information we hold about you.

• Correction

  Ask us to update or fix inaccurate or incomplete information.

• Deletion

  Request erasure of your information, subject to legal retention duties.

• Restrict or object

  Limit or object to certain processing, including direct marketing.

• Portability

  Receive your information in a structured, commonly used format.

• Withdraw consent

  Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at info@cilveo.com. We may need to verify your identity before acting on your request and will respond within the timeframe required by applicable law. You may also unsubscribe from marketing emails using the link in any message, and you have the right to lodge a complaint with your local data protection authority.

Our website and services are intended for business customers and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we do, we will post the revised version on this page and update the "Last updated" date above. We encourage you to review this page periodically. Continued use of our website after changes take effect means you accept the updated policy.